Checked baggage loss or delay is a gnawing concern for international travelers. It mounts to distress and frustration if you are traveling to India for a wedding or a family event. Among the passengers of the recent Air India flights from USA to India, an Indian scholar from the University of California complained that she arrived bagless at Bengaluru Airport because the airline forgot to load her checked bags at the departure airport in San Francisco.
In response to a spate of complaints about non-delivery, delay and loss of checked bags, Air India has added an end-to-end baggage tracking feature to its website and mobile app. The new feature provides real-time information on whereabouts of your checked-in bags from departure to arrival. On your next flights with Air India, you can track your bags after checking in them for a happy trip.
PC: IndianEagle.com
How to use Air India’s Checked Baggage Tracker tool?
The feature is available under the Book and Manage tab on the airline website. A click on ‘Track Your Bags’ opens the page wherein you need to enter your booking reference number and your last name, or the bag tag number and flight number. Click on the submit button to get real-time notifications on the statue of your checked baggage from drop-off to destination. The ‘My Trips’ section of Air India’s mobile app has the same tracking feature that works through the scanning of the barcode on your baggage receipt.
Air India’s Checked Baggage Tracking feature starts working as soon as you check in your bags within 3 hours prior to the scheduled flight departure. It works until 24 hours after your scheduled arrival at the destination. If the domestic to international leg and the international to domestic leg in your itinerary are ticketed together, Air India lets you track your bags throughout the journey, from the first leg to the last leg.
Seamlessly accessible to all travelers, from economy to business class flights, the tracking feature covers key touchpoints – check-in, security clearance, aircraft loading, transfer, and arrival – in the journey of your checked baggage. Using the tool, you can monitor whether your bags are loaded onto the flight following the check-in and whether the bags are offloaded and transferred to the baggage claim area.
Does Air India’s baggage tracking tool work across multiple flight segments?
With the new tool, Air India enables end-to-end tracking of your checked bags across multiple flight segments in your itinerary, even if some segments in the same reservation are operated by Air India’s interline or codeshare partner, Lufthansa, United Airlines, or British Airways.
Can you track multiple checked bags together with Air India’s Checked Baggage Tracker?
Air India’s Checked Baggage Tracker enables you to check the real-time status of multiple checked bags in the same reservation on a single user-friendly interface. You may check in more than two bags if you are traveling with your family. You can track all the bags together and get real-time notifications in one window.